At My Healthy, we strive to provide our customers with a smooth and satisfying shopping experience. We understand that there might be situations where you need to cancel an order or seek a refund. Please read our cancellation and refund policy carefully to understand the procedures and conditions:

Order Cancellation:

You can request to cancel an order before it has been processed for shipping. To cancel your order, please contact our customer support team immediately through phone and email.
If your order has already been processed and shipped, unfortunately, we won’t be able to cancel it. In such cases, you can follow our return policy for further assistance.
Refund Eligibility:

We offer refunds in the following situations:

The product you received is damaged or defective.
The product received is different from what you ordered.
The order is lost in transit, and the replacement cannot be provided.
Refunds will be issued using the same payment method used during the purchase.

Return Process:

To initiate the return process, contact our customer support team within 2 from the date of delivery. Provide the necessary details, including your order number and reason for the return.
Once your return request is approved, you will receive a Return Authorization Number (RAN) and further instructions on how to proceed.
Return Shipping:

For damaged, defective, or incorrect items, we will arrange for a reverse pickup at no additional cost to you.
If you need to return a product for any other valid reason, you will be responsible for shipping the item back to us securely. We recommend using a trackable shipping service to ensure the product’s safe return.
Refund Processing:

After receiving the returned product and verifying its condition, we will process your refund within 2. The refund will be credited to the original payment method used during the purchase.
Please note that the refund processing time may vary depending on your bank or payment provider.
Non-Refundable Items:
Certain products, such as perishable goods or items marked as non-returnable, may not be eligible for a refund. Please check the product page for specific information before making a purchase.

Customer Support:
If you have any questions or need assistance with the cancellation or refund process, feel free to reach out to our friendly customer support team through Phone and Email. We are here to help you and ensure your satisfaction.

At My Healthy, we value your trust, and we are committed to resolving any issues promptly and fairly. Thank you for choosing us as your partner in your pursuit of better health.